Refund & Cancellation Policy

Load Cancellation

• Before vehicle dispatch: Free cancellation
• After vehicle dispatch but before loading: Nominal charges may apply
• After loading: Cancellation charges as per agreed terms

Payment Refunds

• Advance payments are refundable if the load is cancelled before vehicle dispatch
• Refunds are processed within 7-10 business days
• Platform commission is non-refundable for completed services
• Disputed amounts are held until resolution

Dispute Resolution

Raise disputes within 7 days of delivery. Admin investigation typically completes within 15 business days. Both parties can submit evidence and remarks during the investigation.

No-Show Policy

If a transporter fails to pick up the load without valid reason, the company may be entitled to a full refund. Repeated no-shows may result in transporter account suspension.