Last updated: 06 Nov 2026
We collect personal information including name, email, phone number, business details, KYC documents, vehicle information, GPS location data, and usage patterns to provide and improve our services.
Your information is used for account management, freight matching, payment processing, communication, analytics, compliance with legal obligations, and improving platform features.
We share necessary information between matched parties (shipper and transporter) for transaction completion. We do not sell personal data to third parties. Data may be shared with payment gateways, SMS providers, and analytics services.
We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits. However, no system is 100% secure.
You can access, update, or request deletion of your personal data by contacting us. Account deletion may be subject to retention for legal and business purposes.
You may delete your account and the personal data we hold about you at any time, at no cost, using either of these options:
Deletion is completed immediately. Your profile, contact details, KYC documents, messages and activity history are erased. Invoices, bookings, trips and payment records are retained in anonymised form where we have a legal or accounting obligation to do so.
For privacy-related queries, contact us at privacy@vahanload.com